Training Case Investigators and Contact Tracers
Case Investigation & Contact Tracing Training
CDC has trained case investigators and contact tracers for over 40 years. Typically, training includes a blend of knowledge-based and skills-based coursework. Initial knowledge-based training covers disease-specific information, client-centered counseling and motivational interviewing techniques, assessment of risk and other social support needs, and approaches to facilitate confidential client communication. Initial skills-based training uses interview technique modeling, scripted language, case scenarios, and role-playing. These trainings are followed by on-the-job learning supported by experienced staff.
Similar techniques can be applied to the training of the COVID-19 surge workforce. All new staff mobilized to support case investigation and contact tracing will need a comprehensive overview of COVID-19 and the investigative process. Training for each of the case investigation and contact tracing roles should cover disease-specific information, interview guides, and protocols that include referral of high-risk individuals and complex cases to clinical staff, guidance on maintaining privacy/confidentiality, and referrals to support services, and should also include interactive skills-based training. CDC’s website provides COVID-19 Contact Tracing Training Guidance and Resources. Given the more nuanced work of the case investigator, staff conducting follow-up with clients with COVID-19 should be provided with a more intensive skills-based training. This should include special emphasis on enhancing their ability to navigate difficult conversations.
The urgency in standing-up the case investigation and contact tracing workforce requires that the training for COVID-19 be abbreviated. Therefore, we recommend supervisory structures in state, territorial, local, and tribal health jurisdictions to provide guidance and mentorship for new trainees to ensure quality of practice.
Read the original article at Centers for Disease Control and Prevention (CDC)