Hong Kong companies offering household cleaning services should be more flexible amid coronavirus pandemic, consumer watchdog says

Companies offering household cleaning services should devise clearer and more flexible contractual agreements with clients given the increased likelihood of unforeseeable pandemic-related disruptions, Hong Kong’s consumer watchdog has said.Citing as an example a compulsory testing order resulting in an appointment being scrapped, the Consumer Council noted that less than half of 12 local cleaning companies surveyed allowed rescheduling or free cancellations.In cases in which it was the cleaner…

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