How coronavirus helped India’s mom-and-pop kirana stores beat Amazon and Bigbasket at their own game

Malati Balakrishnan, who lives in an upmarket part of Chennai, did not bother to stock up on groceries and provisions when the city went into a coronavirus lockdown in March 2021.She knew from experience that her neighbourhood shop Ravi Stores would deliver essentials to her door. All she needed was the Google Pay app and to make a short phone call.India’s groceries sector is dominated by the countless small, cramped neighbourhood stores known locally as kiranas, on whose crowded shelves are…

Read the original article at South China Morning Post