Profit-making airlines are refusing refunds – why do they insist on plundering the people’s pockets?

My teenage son is locked in an unequal struggle with one of the world’s most profitable airlines, and there’s clearly going to be only one winner. He spent the money he’d saved up from two years of weekend jobs to buy a HK$5,000 (US$645) ticket from Lufthansa to fly to Hong Kong at Easter and spend a fortnight with the friends he grew up with before his final year of school in Britain. The flight, of course, was cancelled because of coron­a­virus. But the German airline, which made a profit…

Read the original article at South China Morning Post